PRODUCT RETURN POLICY
We gladly accept returns, exchanges, and cancellations
- Contact us within: 14 days of delivery
- Ship items back within: 21 days of delivery
- Request a cancellation within: 12 hours of purchase
*Please contact us at contact or send an e-mail to info@carfurnisher.com for steps regarding your product returns and return address.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Damaged or Defective Products
In case the product received is damaged or defective, buyers are eligible for:
- partial refund
- full refund
- free product exchange
In order to be eligable for rights stated above, please provide proof of the condition of the received product. To do that:
- film the package opening process of your product
- start filming before you open your package, show the unopened box and the cargo label on the box.
- take out the product and film the defective part / parts of the product and show where the problem is (in detail)
- make sure the video is high definition, single take and understandable. (No split or multiple or merged videos are allowed)
- upload your video on any streaming / cloud platform (Youtube, WeTransfer etc.) and send us the link of the video as well as describing the problem in writing.
Conditions of return for non-defective products
For non-defective products, buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
You are fully protected against "non-arrivals / lost in mail" situations for if you do not receive your order you are eligible for a full refund under our product return guidelines.
Questions about your order?
Please Contact Us (carfurnisher.com) if you have any problems with your order.